Job Description

FJA are looking to recruit a Customer Contact Coordinator on behalf of our client based in the Rochdale area. Joining a hugely successful and growing team, you will play a pivotal role in scaling the Sales operations and driving the team towards exceptional performance.
 
This role is ideal for someone who is passionate about providing an exceptional Customer experience by effectively liaising with internal and external parties to ensure every step of the Customer journey is smooth and efficient. You will play a pivotal role in driving the business forward and being a key point of contact for all Customers.
 
 
Benefits in the role of Customer Contact Coordinator 

• Competitive salary of up to £35,000
• Attractive pension scheme (6% employer contribution)
• Long service recognition bonus scheme and extra holiday accrual
• Profit share scheme
• Private Healthcare cash plan
• Ongoing training and development

 
Customer Contact Coordinator responsibilities;

• Handle and resolve all queries from clients and third parties
• Management of internal and external relationships
• Liaise with customers, various internal departments and suppliers
• Assist other members of the Management team in driving the business forward and implementing any process or operational improvements
• Effectively liaise with Customers to ensure accurate updates are provided at each stage of the process
• Ensure all aftercare activities are implemented and effectively manage any issues through to effective resolution
• Manage all customer feedback to ensure any required improvements are implemented
• Get to the root of any issues / problems quickly in order to resolve within required timescales

 
The successful Customer Contact Coordinator must have:

• Proven working experience in a similar role within Customer Service / Customer Experience
• Able to manage and drive the Customer experience to the highest standard
• Excellent communication skills including strong interpersonal and team leadership skills
• Is computer literate, with experience of Microsoft Office
• The ability to build strong and lasting customer relationships
• The ability to cope under pressure and prioritise effectively, as you will be managing multiple customer projects at any one time

Our client is an industry leader, delivering excellence in everything they do, so this is an excellent opportunity to join a hugely successful and ever-growing business.
 
 
 
If you are interested in this Customer Contact Coordinator opportunity, then please apply now with your current updated CV
 
Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised   Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers