Job Description

FJA are currently recruiting for an experienced Customer Care Administrator on behalf of our client based in the Tameside area of Greater Manchester. Our client is a national leader in the Optical industry, so previous experience of working within an Opticians / Optical industry would be highly beneficial
  
The working hours for the role are Monday – Friday 8.30am – 5.30pm and is fully office based
  
The purpose of the Customer Care Administrator is to ensure that every step of the customer journey is delivered seamlessly ensuring exceptional customer service. This includes resolving enquiries and ensuring customer satisfaction.
  
This role demands excellent communication skills, strong problem-solving abilities, attention to detail, and a customer-centric attitude. The Customer Care Administrator is also responsible for accurate data collection and input across multiple systems.  
  
Key responsibilities as Customer Care Administrator:  

• Respond to customer enquiries via phone, email, and chat promptly and professionally to ensure high quality customer service.
• Efficiently and effectively resolve customer issues and complaints, escalating to the appropriate department or person as needed to maintain high levels of customer satisfaction.
• Ensure customer lists are updated, and customer happiness surveys are carried out accurately and promptly in line with monthly targets.
• Carry out data checks and process orders, identifying and rectifying any errors to ensure accurate data collection, input, and monitoring.
• Submit claims to the NHS in a timely manner to make sure payment is received promptly and accurately.
• Maintain customer records and update home account information to ensure our data is continuously correct.
• Carry out inductions to confirm new customers are onboarded effectively.
• Manage time effectively to ensure individual performance and targets are met.
• Communicate with clients to book and confirm appointments, ensuring accurate data verification for optimal service delivery.
• Complete all connecting administrative tasks accurately to ensure clinics run smoothly.
• Follow up with customers and clients to ensure their issues are resolved and continue to provide a high-quality service they are happy with.
• Provide accurate information about our products and services, continuously acting as a positive ambassador for the company.

The role would be great for someone working in a retail Opticians who would like to move away from working late nights / weekends and move into an office environment 

Skills Required:  

• Previous experience in an Optical / Opticians environment
• Excellent customer service
• Ability to work under pressure
• Knowledge of administrative processes
• Strong IT and systems skills
• Ability to prioritise tasks and meet deadlines
• Ability to multitask with attention to detail

Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised. Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers