Job Description

FJA are recruiting for an experienced Field Operations Manager on behalf of our client to manage a client base across the South of England. You will manage an existing account base, as well as onboarding new clients, ensuring all accounts receive an outstanding customer experience.
 
This is a remote working role covering clients across the South of England, however there will be occasional travel required to the Head Office based in Greater Manchester, and some site visits to your allocated client base.
 
Benefits in the role of Field Operations Manager:

• Remote working role
• Company car scheme
• 35 hour working week – Mon – Fri 9am – 5pm
• Private Bupa medical cover and optical / dental schemes
• Generous annual leave with a buy and sell scheme
• Gym and retail discounts
• Plus many more!!

Field Operations Manager role:

• Manage, build and maintain customer relationships, delivering an outstanding customer experience, always driving continuous improvement
• Manage an allocated region of existing customers in line with business values, to ensure account retention and growth
• Work closely with all customers, clients and colleagues to identify, analyse and resolve issues, ensuring a satisfactory outcome for all parties
• Striving to continuously improve company products, service and customer experience
• Remain aware of industry changes and developments to ensure legislation compliance
• Take accountability for all customer needs and requirements, including general queries
• Actively engage in project work where required, working closely with in-house technical and development teams to deliver system and process improvements
• Manage customer needs in relation to account compliance and audits, providing accurate reporting and analysis to add value to the customer, business and suppliers
• Produce accurate, regular customer updates for the Operations Team Manager and Directors
• Where appropriate, making recommendations for improvements and changes across products and systems

 
The Field Operations Manager is a complete 360 role, managing everything from account onboarding, account retention, growth and everything in between. You must have proven experience in a similar role, ideally being able to evidence strong account management and growth across multiple clients.
 
 
My client has an excellent reputation in the industry and hold many accreditations – they are a 3-star World class best companies to work for, 3rd best company to work for in the Business Services sector, and within the top 25 employers in the Northwest. They are also Gold status Investors in People and We Invest in Wellbeing. 
 
 
To apply for the Field Operations Manager role, please send your CV
 
Due to the high volume of applications, we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised   Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers