Job Description
FJA are working with a national leader in the Water Industry, who are looking to recruit Call Handlers The role will be based out of their offices in the Walsall, West Midlands area. The position could be made permanent following successful completion of a 6-month probationary review period.
We are looking for customer-focused, hardworking individuals who have great organisational skills, a good attention to detail and great telephone manner.
Key responsibilities as a Call Handler:
- Listening to customer concerns, questions, or requests, and responding in a professional and courteous manner.
- Responding to customer concerns about water pressure issues, leaks, outages, or planned maintenance schedules.
- Inbound and outbound calls
- Making outbound calls to book appointments or to offer additional services / products to existing customers
Requirements for the Call Handler:
- Previous experience in a Call Centre or Customer service position
- Proactive approach in how they work
- Confident telephone manner and communication skills
- Exceptional customer service skills
- Computer skills including Excel and Word
This role would suit someone looking to work within a customer service orientated environment or an experienced Customer Service Representative, Call Centre Agent, Call Handler or Customer Service Advisor.
Due to the high volume of applications we receive we are not always able to reply to all applications. If you haven’t heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Please take a look at our website for further opportunities